Thank you for shopping with Goldy Seas. We want you to love your purchase as much as we love creating it. If you’re not fully satisfied, our refund and return policy ensures a transparent and fair resolution.
1. Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging.
- Be returned within 30 days of delivery.
Items that are used, damaged, or missing packaging may not qualify for a refund.
⚠️ For health and hygiene reasons, items like earrings or underwear are final sale and cannot be returned.
2. How to Initiate a Return
To start a return, contact us at gold@goldyseas.com.
Include the following details:
- Your name and order number
- Product(s) you want to return
- Reason for the return
- Photo or video proof (if applicable)
3. Return Shipping Costs
- Customers cover the return shipping cost.
- We recommend a trackable method for safe delivery.
- Shipping fees are non-refundable.
4. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, contact us within 7 days with proof.
- We will send a free replacement, or
- Issue a full refund depending on the case.
5. Refunds
Once we receive and inspect your return, we’ll notify you of refund approval or rejection.
- Approved refunds are processed to your original payment method.
- It may take 5–10 business days for funds to appear.
6. Exchanges
We currently don’t offer direct exchanges. Please return your product and place a new order.
7. Late or Missing Refunds
If your refund hasn’t arrived after 10 business days:
- Check your bank or credit card statement.
- Contact your payment provider.
- Still no refund? Email us at gold@goldyseas.com.
8. Order Cancellations
- Orders can be canceled within 12 hours of purchase.
- After that, processing/shipping may have started and cannot be reversed.
9. Final Sale Items
The following items cannot be returned or refunded:
- Gift cards
- Personalized or custom-made items
- Final sale / clearance items
- Hygiene-related products
10. Contact Us